1. Return conditions
* Mandatory conditions when exchanging or returning goods:
- Must have purchase receipt
- Have not used it yet
- The goods are complete with accessories, packaging, and gifts (if any)
* Goods can be returned when:
- The product has a technical defect due to the manufacturer
- Wrong quantity delivered, not complete set as in the order
- Not the right model or style as ordered
- The product is scratched, broken, rusted...
Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.
* Customers can be returned/refunded when:
There are no longer enough products in stock to deliver to customers.
* In case the goods cannot be returned:
- Customers themselves damage the product when installing and using it incorrectly
- The product is a bikini, ONON does not accept returns for any reason due to sensitive hygiene issues
- Change product design or quantity without notice before delivery.
- Self-damage to packaging, scratches, installed products...
- The customer checked the status of the goods, received the goods and did not have any feedback about the product within 24 hours.
* Note:
- Product exchange/return regulations will apply within 02 days from the date the customer closes the order (or receives the goods or deposits the goods).
- Exchanges and repairs are carried out according to the product supplier's regulations.
2. Regulations on notification time and sending returned products
In case you have comments/complaints related to product quality, please contact our customer care line.
