1. Return conditions
* Mandatory conditions when exchanging or returning goods:
- Must have purchase receipt
- Have not used it yet
- The goods are complete with accessories, packaging, and gifts (if any)
* Goods can be returned when:
- The product has a technical defect due to the manufacturer
- Wrong quantity delivered, not complete set as in the order
- Not the right model or style as ordered
- The product is scratched, broken, rusted...
Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.
* Customers can be returned/refunded when:
There are no longer enough products in stock to deliver to customers.
* In case the goods cannot be returned:
- Customers themselves damage the product when installing and using it incorrectly
- The product is a bikini, ONON does not accept returns for any reason due to sensitive hygiene issues
- Change product design or quantity without notice before delivery.
- Self-damage to packaging, scratches, installed products...
- The customer checked the status of the goods, received the goods and did not have any feedback about the product within 24 hours.
* Note:
- Product exchange/return regulations will apply within 02 days from the date the customer closes the order (or receives the goods or deposits the goods).
- Exchanges and repairs are carried out according to the product supplier's regulations.
2. Regulations on notification time and sending returned products
In case you have comments/complaints related to product quality, please contact our customer care line.
Before the order is sent, the customer care team will contact and advise you on size. For support please contact Ononmade via:Hotline: 0933 637 834
IG: @ononmm.monde
FB:ONONMM .
